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I was very hesitant to sign an agreement to proceed forward.  Now in hindsight, I am so happy that I did.

I want to take a moment to thank you for your professionalism and expediency in helping me get a settlement on my claim.  As you know, purchasing a new automobile is an exciting time only to be diminished when it goes back to the dealership time and time again because it has defects.  After finding you online and presenting my information, you and your associates immediately took action and began working to help me.  Having never filed a claim against a car manufacturer and given the fact that I don’t live in your state, I was very hesitant to sign an agreement to proceed forward.  Now in hindsight, I am so happy that I did.  I found your agreement obligation-free unless there was a settlement, easy to understand and your fees upon settlement were honest and reasonable and, in fact, I have already recommended you to a co-worker!  Thank you again.” (Emphasis added)